If you notice an issue with the sound, picture, video, or subtitles on a TV show or movie, you can report the issue directly to Netflix using our Report a Problem tool. Reporting a problem notifies our content teams to investigate the issue and work on resolving it as quickly as possible.
You can use the Report a Problem tool to report any of the following playback issues:
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Problems with subtitles
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Incorrect aspect ratios
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Problems with captions
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Problems with dubbing
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Out of sync audio
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Volume too high / too low
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Episodes out of order
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Reproducible audio or video glitches (video abnormality / audio pop, etc)
If you have playback issues on every title, visit Video issues with Netflix or TV show or movie has sound issues for more help.